Shopping Questions
Yes, absolutely. We deliver worldwide.
Yes, please wait 3 days after placing your order and then request it via email at info@cnastudiocy.com
Our products are shipped separately based on your order. For example, if your order contains items from two different warehouses, there will be two separate deliveries. The rest of your order will likely arrive shortly.
Check your spam or junk folder, as the email may have been filtered.
We are sorry to hear that. Simply send us a picture along with proof of purchase of the damaged item to the following email address: contact@warmnesthome.com If your purchase meets our return conditions (see return policy), we will send you a replacement item as quickly as possible.
We are located in Nicosia, Cyprus.
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see its location at any time. If you still need help tracking your package or want more information, please contact us via email at info@cnastudiocy.com
We do our best to resolve any problems our customers might have with their online purchases. If you still wish to receive a refund for your order, we can certainly process the payment, as long as the order and the concerned products are not on sale. For more information, please read our return policy or contact us at info@cnastudiocy.com
Payment & Shipping
The ordered goods are shipped by post. The shipping cost depends on the value of your order. Shipping on purchase over 50 EUR is FREE.
We offer you 2 payment methods:
- Pay with PayPal – secure payment via PayPal account or with card.
- Pay by credit / debit card – pay with highest security on bank site.
We currently offer Next Day Shipping as our standard delivery service. At this time, we do not offer alternative or lower-cost shipping options.
Please note: Our dispatch time is typically between 2 to 3 working days, and your order will be shipped on a next-day service once it has left our warehouse. Tracking details will be automated through our courier.
At this time, we’re unable to offer an expedited service beyond what’s already in place.
All orders are dispatched within 2-3 days and sent via our Next Day Shipping service once they leave our warehouse.
We understand the excitement of receiving your order and always do our best to get it to you promptly!
If your expected delivery date has passed, don’t worry — we’re here to help.
Here are a few steps to take:
- Check your tracking information – This will give you the most up-to-date status on your parcel.
- Still need help? – Please don’t hesitate to get in touch with us via our support chat or email. Our team will be happy to assist and look into it for you promptly.
Yes — as long as your order hasn’t yet been dispatched, we’re happy to help.
Please contact us as soon as possible via our support chat or email, and we’ll do our best to update your shipping details before your parcel leaves our warehouse.
Yes, occasionally deliveries can be delayed due to factors beyond our control. This may include adverse weather conditions, courier service disruptions, or increased demand during busy seasons.
Please be assured that we always aim to deliver your order promptly and will keep you informed if any delays arise. We appreciate your patience and understanding as we work hard to minimise any inconvenience.
Customers will receive a notification when their order has been dispatched and scheduled for delivery. You will also have the option to request delivery to a safe place.
Please note, if leave in a safe place is selected , you the customer will accept full liability for the shipment.
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